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Using Mobile Apps for Collaboration

Using Mobile Apps for Collaboration - View the Recorded Presentation

Need help or motivation for adopting some of the key mobile apps for collaborating at IU? Our recent webinar, “Using Mobile Apps for Collaboration,” will give you a jump start.

*Please check the system requirements for each app to be sure your desired device and OS are compatible.

View webinar recording. View the webinar recording for “Using Mobile Apps for Collaboration.”

This webinar was a follow-up to a previous session about making the most of your mobile device, which focused on getting these apps installed and running on your device(s). Catch up on installation and configuration details in this blog post.

In “Using Mobile Apps for Collaboration,” we covered:

  • Why mobile matters
  • Working in the Box app
  • Joining Connect meetings in the app
  • Reviewing Canvas content and communicating in the app
  • Communicating using the Lync app
  • Managing participants in the Pexip app

How are you using your apps to collaborate?

What do you want to know more about with mobile apps?

Making the Most of Your Mobile Device

Making the most of your mobile device webinar

We recently asked our UITS colleague Michele Kelmer to present how to get up and running with these commonly used mobile apps at IU:

  • Canvas
  • Box
  • Citrix Receiver (for IUanyWare)
  • Lync 2013
  • Adobe Connect

To learn more about these apps and get step-by-step instruction on how to set each one up in iOS or Android devices, view the webinar recording, which is linked below.

*Please check the system requirements for each app to be sure your desired device and OS are compatible.

View webinar recording. View the webinar recording for “Making the Most of Your Mobile Device.”

These links were shared during the webinar for additional information:

Our thanks to Michele, IT Strategy Business Analyst with IT Community Partnerships, and Program Coordinator for UITS Student Outreach (

Animated emoticons take over Lync

Recently, my copy of Lync 2013 updated itself into something called Skype for Business. Many of the functions I use with Lync have remained exactly the same, but there are some notable differences. For one, in my task bar, my Lync icon now appears with the Skype S:

Skype for Business icon

Interestingly, the program itself still says “Microsoft Lync (Lync)” at the top. (Don’t ask me why they feel the need to repeat it.) If you’d like to learn more about the changes, you can visit the Discover Skype for Business site here.

The change I find most distracting, however, is the addition of the Skype emoticons. Or perhaps I should call them emoji? (I’ve consulted this article from the Guardian to try to understand how to use the terms, but I’m still not quite sure:

Read the rest of “Animated emoticons take over Lync” »

Using the “23” video bridge at IU via Pexip

23 video bridge conferences at IU accessible by Lync, web, Jabber, room systems, and telephone
We recently sat down with videoconferencing engineer Steve Egyhazi from IU Collaboration Technologies, along with some eager webinar participants, to learn more about the “23” video bridge conference system. IU’s 23 conferencing setup uses Pexip virtual meeting rooms (VMRs) to allow easy access from Microsoft Lync, browsers Chrome and Firefox, Cisco Jabber Video, room systems, and telephone. It’s called 23 conferencing, because these virtual rooms have a 6-code alias with the first two numbers being 2 and 3. So an example might be 231234.  Curious? Watch the recording, which is linked below.

View webinar recording. View the webinar recording for “Using Pexip and Lync for 23 Conferencing.”

In this webinar, we covered:

  • how to create a video bridge in Pexip
  • what things you can do in a conference
  • what a conference looks like from both the host and the participant perspective
  • best practices for conferencing

These links were shared during the webinar for additional information:

If you liked this webinar, find and register for similar events. Click the “View by Date” tab on that page to see upcoming events.

Join or create an IU Ad Hoc Video Bridge Conference in UniCom/Lync at IU

An Ad Hoc Video Conference at IU is a videoconference connection you establish on the fly with a central multimedia server. You identify your conference code using four numbers of your own choice and then adding “22” to the beginning, and distributing that information to people whom you want to join.

Users can join your conference in three ways: using point-to-point videoconference equipment (such as that found in conference rooms); using UniCom with an optional web cam; and by calling in via telephone. All methods may be used simultaneously in a conference.

For instructions and more information, see:


Recording with Lync

Ever need to record a phone call conversation?  Or even just record a meeting in a conference room? With Microsoft Lync it is made easy.  See instructions below: (special thanks to Jason Groce at the IUPUI School of Education for providing the documentation for this feature!)

Read the rest of “Recording with Lync” »

Voicemail with Lync

If you have your phone number converted to Lync you also will see a change in your voicemail. Voicemail will come into your inbox with an attached mp3 recording of the message left by a caller, along with a speech-to-text translation of what the caller said. While many times this translation is not entirely accurate, you can usually get a good idea of what caller was trying to communicate.

One of the most over-looked features of converting to Lync is the functionality you get with your new voicemail service. You can create call answering rules, set different greetings and reset your PIN for accessing voicemail from a phone. Using call answering rules, you can even create your own phone tree. This can be done for department or individual accounts.

To access this functionality, go to IU Outlook Web Access. After logging in, go the upper right and click “Options”, then “All Options”. Next, select “Phone” on the left-hand side and then “Voice Mail’.

To learn more about these options and how to set them up, see these tips from Microsoft.

Forcing a Global Address List Download in Lync

The Lync 2010 client downloads a cached copy of the global address to the user’s computer. This allows users to rapidly find contacts and phone numbers.  By default, it can take up to 24 hours for changes in the global address list to appear in the local copy seen by the Lync user (e.g. a phone number change).  There may be times when it is advantageous to force an immediate download of the global address list.

To trigger an immediate download, two steps must be taken on the client workstation. The first step only needs to be performed once per workstation, while the second would be done each time a forced update is desired.  Many times on a new install, only the first step is needed.

1) Execute the following command from the Windows Command Prompt run as an administrator (or manually add the GalDownloadInitialDelay registry key). Setting this value to 0 will force Lync to immediately download the address book instead of randomly selecting a time to check the server.

reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

2) Exit the Lync client and manually delete the GalContacts.db and GalContacts.db.idx files from the user’s profile directory. If the .db file still exists during startup of the client then Lync may still wait for that random interval between 0 and 60 minutes before checking for changes on the server’s address book files. By deleting the file the Lync client must download an entire new copy, forcing it to pick up any changes.

On Windows XP workstations:

%userprofile%\Local Settings\Application Data\Microsoft\Communicator\sip_<username@domain>\

On Windows Vista or Windows 7 workstations:


Restart the Lync client and search for any of the recently changed information, for example the Telephone Number added to this Active Directory user account now appears for the Lync contact. You may have to wait a couple of minutes while the address gets built.

Join us for the Statewide IT Training Pre-Conference September 28th

IT Training is holding a full day of free training on September 28th as part of the Statewide IT Conference. We’ll be offering training on SharePoint, Unicom, Microsoft Project, Digital Magazine Publishing, HTML5 and more. Also, participants that sign up for a full day of training will be served lunch, free of charge.

You can see the full schedule here along with information on registering.

Our conference is open to everyone. If you’d like to register for our conference, you can contact us directly by calling 812-855-7383, or emailing

We hope to see you there!

Participate in Persistent Chat Rooms with UniCom Group Chat

Chat BallooonsDo you find your email inbox choked with many short messages pertaining to extended group discussions? By using IU UniCom’s Group Chat instead of email, you can avoid inbox congestion, gather messages all in one place, and keep them handy for as long as you want .

Group Chat is a part of the new UniCom version R2 suite available to the IU community through IUware. UniCom’s Group Chat is a Windows client that enables you to participate in multiparty, topic-based conversations that persist over time. Posts stay in the chat room after participants log out, so people from different locations  can participate without having to be online at the same time.  This way, Group Chat provides one place for all to see and participate in active conversations. Chat room members can keep many discussions open at a time, and can choose to be alerted when specified keywords come up in any chat room. With Group Chat, you can create a customized list of active discussions (a “My Chat dock”) that can be pinned to your desktop. Therefore, Group Chat enables you to do other things while still being ready to act on discussions pertinent to you. The Search feature allows you to find past discussions so you can review or keep up on issues. You can include documents and links in Group Chat discussions.

 Group Chat is available to the IU community, but to get a group chat room you must apply for it through an administrator. To request one, contact your local support provider (LSP). See more about Group Chat and getting an account at

See a demonstration video at

For more information about Group Chat, see Microsoft Office Communications Server 2007 R2 Group Chat Getting Started Guide, at

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