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Mobile apps to use at IU

Illustration of hand using touch screen to access app icons.

The best way (as a rule) to interact with an online service on your smartphone or tablet is to use an app designed specifically for that service. University Information Technology Services (UITS) has some app recommendations to help you get the best experience when accessing IU systems. Here’s the rundown.

  • As of February 2, 2017, CAS logins for all IU faculty, staff, student employees, retirees, and affiliates require Two-Step Login (Duo). This means you’ll use the Duo Mobile app to access IU systems. Watch this video to see how the app works.
  • I’ll include  Adobe Connect Mobile in this post because IU still uses Connect for conferencing and collaboration. However, the service goes away on August 31, 2017.  Learn about the replacement for Adobe Connect in the next section.
  • Zoom is IU’s new collaboration tool, and IT Training has already adopted it to deliver webinars and online workshops. Zoom’s mobile app is available for iOS and Android. Use it to attend our webinars, but stick to the desktop app for interactive workshops. For best results, enter the event URL in your device’s web browser. You’ll be redirected to the Zoom app where you’ll join the webinar. Learn all about using Zoom in this IT Training webinar.
  • IU’s Unicom service is another option for communicating and collaborating. Read this KB doc to learn how to use Skype for Business/Lync on your mobile device.
  • Access your IU Box files and folders from a mobile device with the Box app. There’s an app for iOS, Android, Windows, and Blackberry. Log in using the Single Sign-on (SSO) option and your IU email address. You’ll be sent to the CAS authentication page.  There’s more about logging in to the app in this IU Knowledge Base (KB) document. You can also access the Box mobile site (box.iu.edu) with your device’s browser, but it offers limited functionality.
  • Canvas in a browser on your device is okay, but the interface can get a little unwieldy. The Canvas mobile app shows a simpler, more manageable view. Some Canvas features are not available in the app. Check this list to see what’s supported in the different operating systems.
  • Google at IU offers a variety of productivity and collaboration tools for use by IU students, faculty, and staff. The service’s mobile apps for Android and iOS include Google Drive, Google Docs, Sheets and Slides, Google Calendar, and more. Find out how to access your Google at IU account from this KB doc.
  • Looking to access IUanyWare while on the go? Download the Citrix Receiver and follow the instructions in the KB for getting connected. You can use IUanyWare with iOS, Android, Blackberry, Windows, and Chrome devices. Learn more about IUanyWare in this KB doc.
  • One.IU is your portal to all things IU. It’s optimized for use in your mobile device’s browser. iOS users can also access One.IU via the IU Mobile app.
  • If you’re on the Bloomington campus at night and don’t feel safe walking home, use the TapRide app to contact the Safety Escort service. Safety Escort is an IU-sponsored organization staffed entirely by IU students. The app is available for iOS and Android devices. You can also call 812-855-SAFE to arrange a pickup.

Be sure to check out Using your mobile device at IU for more tips on getting around online with your smartphone or tablet.

Got a favorite app? Comment and tell us about it.

 

Using Mobile Apps for Collaboration

Using Mobile Apps for Collaboration - View the Recorded Presentation

Need help or motivation for adopting some of the key mobile apps for collaborating at IU? Our recent webinar, “Using Mobile Apps for Collaboration,” will give you a jump start.

*Please check the system requirements for each app to be sure your desired device and OS are compatible.

View webinar recording. View the webinar recording for “Using Mobile Apps for Collaboration.”

This webinar was a follow-up to a previous session about making the most of your mobile device, which focused on getting these apps installed and running on your device(s). Catch up on installation and configuration details in this blog post.

In “Using Mobile Apps for Collaboration,” we covered:

  • Why mobile matters
  • Working in the Box app
  • Joining Connect meetings in the app
  • Reviewing Canvas content and communicating in the app
  • Communicating using the Lync app
  • Managing participants in the Pexip app

How are you using your apps to collaborate?

What do you want to know more about with mobile apps?

Making the Most of Your Mobile Device

Making the most of your mobile device webinar

We recently asked our UITS colleague Michele Kelmer to present how to get up and running with these commonly used mobile apps at IU:

  • Canvas
  • Box
  • Citrix Receiver (for IUanyWare)
  • Lynda.com
  • Lync 2013
  • Adobe Connect

To learn more about these apps and get step-by-step instruction on how to set each one up in iOS or Android devices, view the webinar recording, which is linked below.

*Please check the system requirements for each app to be sure your desired device and OS are compatible.

View webinar recording. View the webinar recording for “Making the Most of Your Mobile Device.”

These links were shared during the webinar for additional information:

Our thanks to Michele, IT Strategy Business Analyst with IT Community Partnerships, and Program Coordinator for UITS Student Outreach (uitsoutreach@iu.edu).

Animated emoticons take over Lync

Recently, my copy of Lync 2013 updated itself into something called Skype for Business. Many of the functions I use with Lync have remained exactly the same, but there are some notable differences. For one, in my task bar, my Lync icon now appears with the Skype S:

Skype for Business icon

Interestingly, the program itself still says “Microsoft Lync (Lync)” at the top. (Don’t ask me why they feel the need to repeat it.) If you’d like to learn more about the changes, you can visit the Discover Skype for Business site here.

The change I find most distracting, however, is the addition of the Skype emoticons. Or perhaps I should call them emoji? (I’ve consulted this article from the Guardian to try to understand how to use the terms, but I’m still not quite sure: http://www.theguardian.com/technology/2015/feb/06/difference-between-emoji-and-emoticons-explained).

Read the rest of “Animated emoticons take over Lync” »

Using the “23” video bridge at IU via Pexip

23 video bridge conferences at IU accessible by Lync, web, Jabber, room systems, and telephone
We recently sat down with videoconferencing engineer Steve Egyhazi from IU Collaboration Technologies, along with some eager webinar participants, to learn more about the “23” video bridge conference system. IU’s 23 conferencing setup uses Pexip virtual meeting rooms (VMRs) to allow easy access from Microsoft Lync, browsers Chrome and Firefox, Cisco Jabber Video, room systems, and telephone. It’s called 23 conferencing, because these virtual rooms have a 6-code alias with the first two numbers being 2 and 3. So an example might be 231234.  Curious? Watch the recording, which is linked below.

View webinar recording. View the webinar recording for “Using Pexip and Lync for 23 Conferencing.”

In this webinar, we covered:

  • how to create a video bridge in Pexip
  • what things you can do in a conference
  • what a conference looks like from both the host and the participant perspective
  • best practices for conferencing

These links were shared during the webinar for additional information:

If you liked this webinar, find and register for similar events. Click the “View by Date” tab on that page to see upcoming events.

Join or create an IU Ad Hoc Video Bridge Conference in UniCom/Lync at IU

An Ad Hoc Video Conference at IU is a videoconference connection you establish on the fly with a central multimedia server. You identify your conference code using four numbers of your own choice and then adding “22” to the beginning, and distributing that information to people whom you want to join.

Users can join your conference in three ways: using point-to-point videoconference equipment (such as that found in conference rooms); using UniCom with an optional web cam; and by calling in via telephone. All methods may be used simultaneously in a conference.

For instructions and more information, see:

http://kb.iu.edu/data/ause.html

 

Recording with Lync

Ever need to record a phone call conversation?  Or even just record a meeting in a conference room? With Microsoft Lync it is made easy.  See instructions below: (special thanks to Jason Groce at the IUPUI School of Education for providing the documentation for this feature!)

Read the rest of “Recording with Lync” »

Voicemail with Lync

If you have your phone number converted to Lync you also will see a change in your voicemail. Voicemail will come into your inbox with an attached mp3 recording of the message left by a caller, along with a speech-to-text translation of what the caller said. While many times this translation is not entirely accurate, you can usually get a good idea of what caller was trying to communicate.

One of the most over-looked features of converting to Lync is the functionality you get with your new voicemail service. You can create call answering rules, set different greetings and reset your PIN for accessing voicemail from a phone. Using call answering rules, you can even create your own phone tree. This can be done for department or individual accounts.

To access this functionality, go to IU Outlook Web Access. After logging in, go the upper right and click “Options”, then “All Options”. Next, select “Phone” on the left-hand side and then “Voice Mail’.

To learn more about these options and how to set them up, see these tips from Microsoft.

Forcing a Global Address List Download in Lync

The Lync 2010 client downloads a cached copy of the global address to the user’s computer. This allows users to rapidly find contacts and phone numbers.  By default, it can take up to 24 hours for changes in the global address list to appear in the local copy seen by the Lync user (e.g. a phone number change).  There may be times when it is advantageous to force an immediate download of the global address list.

To trigger an immediate download, two steps must be taken on the client workstation. The first step only needs to be performed once per workstation, while the second would be done each time a forced update is desired.  Many times on a new install, only the first step is needed.

1) Execute the following command from the Windows Command Prompt run as an administrator (or manually add the GalDownloadInitialDelay registry key). Setting this value to 0 will force Lync to immediately download the address book instead of randomly selecting a time to check the server.

reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

2) Exit the Lync client and manually delete the GalContacts.db and GalContacts.db.idx files from the user’s profile directory. If the .db file still exists during startup of the client then Lync may still wait for that random interval between 0 and 60 minutes before checking for changes on the server’s address book files. By deleting the file the Lync client must download an entire new copy, forcing it to pick up any changes.

On Windows XP workstations:

%userprofile%\Local Settings\Application Data\Microsoft\Communicator\sip_<username@domain>\

On Windows Vista or Windows 7 workstations:

%userprofile%\AppData\Local\Microsoft\Communicator\sip_<username@domain>\

Restart the Lync client and search for any of the recently changed information, for example the Telephone Number added to this Active Directory user account now appears for the Lync contact. You may have to wait a couple of minutes while the address gets built.

Join us for the Statewide IT Training Pre-Conference September 28th

IT Training is holding a full day of free training on September 28th as part of the Statewide IT Conference. We’ll be offering training on SharePoint, Unicom, Microsoft Project, Digital Magazine Publishing, HTML5 and more. Also, participants that sign up for a full day of training will be served lunch, free of charge.

You can see the full schedule here along with information on registering.

Our conference is open to everyone. If you’d like to register for our conference, you can contact us directly by calling 812-855-7383, or emailing ittraining@indiana.edu.

We hope to see you there!

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