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Archive for September, 2012

Episode 49 – EdCert Workshops

On this week’s episode we’re talking about our EdCert workshops for IT professionals.

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Voicemail with Lync

If you have your phone number converted to Lync you also will see a change in your voicemail. Voicemail will come into your inbox with an attached mp3 recording of the message left by a caller, along with a speech-to-text translation of what the caller said. While many times this translation is not entirely accurate, you can usually get a good idea of what caller was trying to communicate.

One of the most over-looked features of converting to Lync is the functionality you get with your new voicemail service. You can create call answering rules, set different greetings and reset your PIN for accessing voicemail from a phone. Using call answering rules, you can even create your own phone tree. This can be done for department or individual accounts.

To access this functionality, go to IU Outlook Web Access. After logging in, go the upper right and click “Options”, then “All Options”. Next, select “Phone” on the left-hand side and then “Voice Mail’.

To learn more about these options and how to set them up, see these tips from Microsoft.

Get Connected 2012

For some of us, a computer is everything. It’s your repository for every major achievement of your life, your gateway to much larger world for news and interacting with friends and family, some next door and some on the other side of the world.  It’s your amazing tool for being productive when deadlines approach or your escape when you just need to laugh or unwind.

Without the Internet, your computer is a typewriter at best and a paperweight at worst.  You need to protect this amazing asset, but how?  You need to be on the network to figure out how to protect yourself from the network.  What do you do?  You need to Get Connected.

Read the rest of “Get Connected 2012” »

Forcing a Global Address List Download in Lync

The Lync 2010 client downloads a cached copy of the global address to the user’s computer. This allows users to rapidly find contacts and phone numbers.  By default, it can take up to 24 hours for changes in the global address list to appear in the local copy seen by the Lync user (e.g. a phone number change).  There may be times when it is advantageous to force an immediate download of the global address list.

To trigger an immediate download, two steps must be taken on the client workstation. The first step only needs to be performed once per workstation, while the second would be done each time a forced update is desired.  Many times on a new install, only the first step is needed.

1) Execute the following command from the Windows Command Prompt run as an administrator (or manually add the GalDownloadInitialDelay registry key). Setting this value to 0 will force Lync to immediately download the address book instead of randomly selecting a time to check the server.

reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

2) Exit the Lync client and manually delete the GalContacts.db and GalContacts.db.idx files from the user’s profile directory. If the .db file still exists during startup of the client then Lync may still wait for that random interval between 0 and 60 minutes before checking for changes on the server’s address book files. By deleting the file the Lync client must download an entire new copy, forcing it to pick up any changes.

On Windows XP workstations:

%userprofile%\Local Settings\Application Data\Microsoft\Communicator\sip_<username@domain>\

On Windows Vista or Windows 7 workstations:


Restart the Lync client and search for any of the recently changed information, for example the Telephone Number added to this Active Directory user account now appears for the Lync contact. You may have to wait a couple of minutes while the address gets built.

Fall 2012 Passphrase Expirations

In July 2012, UITS Identity Management Systems team estimated that there were about 160,000 computing accounts at IU with “stale credentials.” Stale credentials mean a passphrase or password that is at least two years old. When I tried to visualize 160,000 stale credentials, all I could picture was a big pile of moldy bread. Obviously, I needed some help understanding that figure. So, I exercised my Google-fu and found some interesting facts:

•    $160,000 recently bought a piece of controversial DC Comics memorabilia
•    The oldest human fossils found we know of are about 160,000 years old
•    An annual salary of $160,000 works out to about $80/hour

I’m a Bloomington townie, so the statistic that really brought it home for me was the 2010 census population in Bloomington of about 80,000 people. So, the number of IU accounts with stale credentials was about twice the population of Bloomington. That’s a huge pile!  And some of that bread is *really* moldy…

At IU, passphrases were introduced in October of 2006 (see Passwords and passphrases for details). After six years and several awareness campaigns (requesting users to voluntarily update), there were still approximately 81,761 IU accounts that had not been changed. Faced with the growing pile of evidence, UITS recognized that folks at IU apparently needed stronger incentive to clean up that pile and announced that passphrases older than 2 years would start to expire during the fall, 2012 semester. In order to prevent a massive lockout event, passphrases will initially expire in batches of a few hundred each week, starting with the oldest credentials first. So, what does this mean for you? Read the rest of “Fall 2012 Passphrase Expirations” »

Adding Browsers to Dreamweaver’s Preview in Browser option

These days, your website visitors have a wide variety of browser options to use, such as Firefox, Internet Explorer, Safari, Chrome, and others. Unfortunately, these browsers may not all show your page consistently. When designing web pages it is important to preview your designs in multiple browsers to check how the page will be displayed. Thankfully, Dreamweaver makes it easy for us to preview our web pages in multiple browsers. In fact, you can specify up to twenty different browsers in its Preview in Browser feature.

Read the rest of “Adding Browsers to Dreamweaver’s Preview in Browser option” »

it2go Episode 48 – Excel Pie Charts

On this week’s episode we’re talking about creating Pie Charts in Excel and discuss semiotics in different cultures.

And don’t forget to join us for the IT Training Conference!

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it2go Special – Join us for Year 2 of the IT Training Conference

The IT Training Conference is back this year, after the Statewide IT Conference.  All of the sessions will be held on September 25th starting at 1pm in the Indiana Memorial Union. Enrollments are underway, and classes are filling up fast.

Check our conference page for a full schedule and instructions on how to sign up and listen to our special conference episode for all the details.

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What should I expect in an IT Training Coaching Session?

What should I expect in an IT Training Coaching Session?

Coaching Sessions are free sessions where an IT Training staff member is on hand to answer your questions about how to apply what you learned in the workshops to your real-world projects. Any subjects we cover in our workshops or IT Training Tips blog are fair game!

To attend you must have attended at least one IT Training workshop in the past year. After you register for a coaching session, we will contact you for more information about which topic you’d like coaching on and to schedule a time to meet with you during the coaching session meeting time.

Go to to register.

IMPORTANT NOTE: To allow us to provide the best service you must pre-register for the coaching session, walk-ins are not allowed.

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