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Archive for the 'UniCom' Category

Join or create an IU Ad Hoc Video Bridge Conference in UniCom/Lync at IU

An Ad Hoc Video Conference at IU is a videoconference connection you establish on the fly with a central multimedia server. You identify your conference code using four numbers of your own choice and then adding “22” to the beginning, and distributing that information to people whom you want to join.

Users can join your conference in three ways: using point-to-point videoconference equipment (such as that found in conference rooms); using UniCom with an optional web cam; and by calling in via telephone. All methods may be used simultaneously in a conference.

For instructions and more information, see:


Recording with Lync

Ever need to record a phone call conversation?  Or even just record a meeting in a conference room? With Microsoft Lync it is made easy.  See instructions below: (special thanks to Jason Groce at the IUPUI School of Education for providing the documentation for this feature!)

Read the rest of “Recording with Lync” »

Voicemail with Lync

If you have your phone number converted to Lync you also will see a change in your voicemail. Voicemail will come into your inbox with an attached mp3 recording of the message left by a caller, along with a speech-to-text translation of what the caller said. While many times this translation is not entirely accurate, you can usually get a good idea of what caller was trying to communicate.

One of the most over-looked features of converting to Lync is the functionality you get with your new voicemail service. You can create call answering rules, set different greetings and reset your PIN for accessing voicemail from a phone. Using call answering rules, you can even create your own phone tree. This can be done for department or individual accounts.

To access this functionality, go to IU Outlook Web Access. After logging in, go the upper right and click “Options”, then “All Options”. Next, select “Phone” on the left-hand side and then “Voice Mail’.

To learn more about these options and how to set them up, see these tips from Microsoft.

Forcing a Global Address List Download in Lync

The Lync 2010 client downloads a cached copy of the global address to the user’s computer. This allows users to rapidly find contacts and phone numbers.  By default, it can take up to 24 hours for changes in the global address list to appear in the local copy seen by the Lync user (e.g. a phone number change).  There may be times when it is advantageous to force an immediate download of the global address list.

To trigger an immediate download, two steps must be taken on the client workstation. The first step only needs to be performed once per workstation, while the second would be done each time a forced update is desired.  Many times on a new install, only the first step is needed.

1) Execute the following command from the Windows Command Prompt run as an administrator (or manually add the GalDownloadInitialDelay registry key). Setting this value to 0 will force Lync to immediately download the address book instead of randomly selecting a time to check the server.

reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

2) Exit the Lync client and manually delete the GalContacts.db and GalContacts.db.idx files from the user’s profile directory. If the .db file still exists during startup of the client then Lync may still wait for that random interval between 0 and 60 minutes before checking for changes on the server’s address book files. By deleting the file the Lync client must download an entire new copy, forcing it to pick up any changes.

On Windows XP workstations:

%userprofile%\Local Settings\Application Data\Microsoft\Communicator\sip_<username@domain>\

On Windows Vista or Windows 7 workstations:


Restart the Lync client and search for any of the recently changed information, for example the Telephone Number added to this Active Directory user account now appears for the Lync contact. You may have to wait a couple of minutes while the address gets built.

Join us for the Statewide IT Training Pre-Conference September 28th

IT Training is holding a full day of free training on September 28th as part of the Statewide IT Conference. We’ll be offering training on SharePoint, Unicom, Microsoft Project, Digital Magazine Publishing, HTML5 and more. Also, participants that sign up for a full day of training will be served lunch, free of charge.

You can see the full schedule here along with information on registering.

Our conference is open to everyone. If you’d like to register for our conference, you can contact us directly by calling 812-855-7383, or emailing

We hope to see you there!

Participate in Persistent Chat Rooms with UniCom Group Chat

Chat BallooonsDo you find your email inbox choked with many short messages pertaining to extended group discussions? By using IU UniCom’s Group Chat instead of email, you can avoid inbox congestion, gather messages all in one place, and keep them handy for as long as you want .

Group Chat is a part of the new UniCom version R2 suite available to the IU community through IUware. UniCom’s Group Chat is a Windows client that enables you to participate in multiparty, topic-based conversations that persist over time. Posts stay in the chat room after participants log out, so people from different locations  can participate without having to be online at the same time.  This way, Group Chat provides one place for all to see and participate in active conversations. Chat room members can keep many discussions open at a time, and can choose to be alerted when specified keywords come up in any chat room. With Group Chat, you can create a customized list of active discussions (a “My Chat dock”) that can be pinned to your desktop. Therefore, Group Chat enables you to do other things while still being ready to act on discussions pertinent to you. The Search feature allows you to find past discussions so you can review or keep up on issues. You can include documents and links in Group Chat discussions.

 Group Chat is available to the IU community, but to get a group chat room you must apply for it through an administrator. To request one, contact your local support provider (LSP). See more about Group Chat and getting an account at

See a demonstration video at

For more information about Group Chat, see Microsoft Office Communications Server 2007 R2 Group Chat Getting Started Guide, at

With Unicom Meet Now You Can Invite Non-IU Participants

Using IU’s UniCom, you can easily generate a spontaneous conference call with one or more people at a time—including those without an IU username—and talk via audio* or instant messaging.  Meet Now can be used within a group of UniCom users, but it also allows non-IU participants and those away from their desks to join via web browser. While running Meet Now with Windows, you can even take advantage of desktop sharing. 

To initiate a Meet Now conference,

  1. Click the Office Communicator Menu button and click Meet Now.
    meet now drop down menu
  2. In the conversation window, click the drop-down arrow next to Invite.
  3. To bring someone directly into the conference, click Invite a Contact, or else Choose Invite by E-mail. The email option allows both IU and non-IU participants to join.

See a video demonstration at

For more information, see:
To learn how to use Unicom, see

*Note:  Although participants of Meet Now meetings generated by UniCom Mode 2 and 3 users can instruct the service to connect them via a local phone, attendees of meetings initiated by users of UniCom Basic can participate  by instant messaging only.  However, if you are a Basic user with an IU Exchange Outlook client, by using Schedule a Conference in Outlook, people who join your conferences via web may participate with phone-based audio. For more information, see

UniCom: Share your Desktop and Collaborate with Others

Would you like to help someone on a document or troubleshoot their computer from a distance, even if they are not at IU? If you have a UniCom account at IU, you can easily do so. 

Desktop sharing is a new feature offered in Office CommunicatorR2. Office Communicator is an application that allows you to communicate easily with others in different locations from your computer’s desktop using chat, voice, and video. The underlying system that drives its functionality is called Microsoft Office Communications Server (OCS).  Until very recently, Unicom users needed to use a companion application called Live Meeting in order to share desktops. However, now sharing can be done straight from Communicator.

 Even those who are not in the IU network can join in the meeting and enjoy full functionality, although the session must be initiated by a person who has an IU Unicom account and is using Windows.  IU account-holders can use the Office Communicator console, and those who are away or not IU members can take full advantage by using a web-based interface that is designed to enable sharing on other platforms—PC, Macintosh or Linux. Note: At this time, Mac and Linux users can see desktop shares using Communicator Web Access (CWA), but cannot share their desktops with others.

For more information about getting an account and learning to use Unicom, see

 UniCom logo

What is UniCom?

UniCom is a new way to communicate at IU. UniCom provides telephony, email, instant messaging, audio and video conferencing that you can access from almost anywhere. Microsoft Office Communicator and Live Meeting are the main applications you use. Any member of the IU community can join up! To learn more, see the video.

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