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Phishing Scam: Your outlook app has exceeded the quota…

Last week a large number of IU/IUPUI students, staff, and faculty members received an email stating that their Outlook account had exceeded its storage quota. Recipients were instructed to click on a link in the email to upgrade their mailbox for continual usage. While many of us receive messages like this on a regular basis, this one may have fooled more people than usual, because it appeared as if it was from a real IU employee.

Do you know how to identify a fake email? Here are a few pointers from the Security Office:

  • No one at IU should ask for your university passphrase or login credentials by email or over the phone.
  • If you get an email or pop-up message that asks for personal or financial information, don’t reply — and don’t click on the link or call the number provided, either (instead use official contact details).
  • Use anti-virus and anti-spyware software, plus a firewall, and update them all regularly.
  • Never email passphrases, personal, or financial information.
  • Be cautious about opening any attachment or downloading any files from emails you receive, regardless of who sent them.
  • Never click on a link in an email whose author you do not know.

If you get an email that looks like it came from IU but asks for sensitive info, report it immediately to the University Information Policy Office at uipo@iu.edu or contact the Support Center. Please be sure to include the full email headers (for details, see the IU Knowledge Base).

 

Learn how not to get hooked by phishing scams — and what to do if you accidentally provide info to scammers — at Protect IU.

Daily Chuckle

…heard a good one on the way to work this morning, and I thought others might enjoy it, too.

Why didn’t they call iPhone chargers “apple juice?”   
 

Poll Your Audience – No Clickers Needed

Last October, at the Statewide IT Conference in Bloomington, Brad Wheeler, one of the best presenters that I have ever had the privilege of watching, took questions from the crowd via Smartphone. I didn’t think much about it at the time, but yesterday, when I saw an advertisement for a new cloud-based application called sli.do, I wondered if that was what Brad had used during his presentation.

I decided to check out this application to see if it might be useful for the trainers in our department.

Read the rest of “Poll Your Audience — No Clickers Needed” »

Happy Birthday, World Wide Web!

Looking for something to celebrate today? If so, you’re in luck, because today is the 25th birthday of the world wide web.

Birthday Cake
 

Read the rest of “Happy Birthday, World Wide Web!” »

Help! I Can’t See the Unread Mail Envelope Icon on the Taskbar!

NCT submitted this comment on the blog article titled Change Fonts in Outlook 2013:

“Help! I cannot see the unread mail envelope on the taskbar, and I have come
to rely on that. Is there a way to change the appearance of the icon so
that it stands out more?”

NCT is referring to the first icon shown on the taskbar below:

mail_icon

This envelope icon appears when you receive a new message in Outlook 2013, but as you can see in the image above, it is not easy to see. The light orange color of the image doesn’t show up well on the transparent taskbar.

While there is no easy way to change the look of the icon itself, you can customize your taskbar so that the icon will stand out better. To customize the look of the taskbar when running Windows 7, follow these directions:

  1. Click on the Start Orb.
  2. Point to Control panel.
  3. Click on Personalization.
  4. At the bottom of the new window, you see:
    icons at bottom of Personalization windowClick on the Window Color icon.
  5. A new menu appears:
    Window Color and Appearance window
  6. Click on the color swatch that you prefer. One of the darker colors will provide the most contrast.
  7. Press and drag the Color intensity slider all the way to the right.
  8. Click on the Save changes button.
  9. Preview the results in the bottom right corner of your screen:

darker_colored_taskbar

If you aren’t happy with the way the taskbar now looks, repeat these steps and choose a different color. You can also expand the “Show color mixer” section, and experiment with the hue, saturation, and brightness of the window elements.

Weather Information in Outlook 2013

Did you know that you can get weather information directly from Outlook? If you are using Outlook 2013, simply open the Calendar view and look just to the left of the search box. You will see the name of a city, and the forecasted temperatures in that city for the next 3 days.

outlook weather info

If you are not in the city listed, click on the drop-down arrow next to the city name and change it.

drop-down menu for selecting city

If you want additional information about the weather, hover your mouse over any of the days shown and a pop-up will appear, displaying wind speed, humidity, and precipitation.

weather pop-up

Change Fonts in Outlook 2013

If you have read any of my other Outlook articles, you probably know that I receive a large number of messages each day, and I frequently have to refer back to messages that I have sent or received in the past. I use all of the features that are included in Outlook, and I don’t know how I would get by without this fantastic organizational tool.

Usually I am able to adapt to any changes in new versions of the Microsoft Office applications without any problem. I hardly ever go into the settings and customize the basic look of the interface or the menus. Outlook 2013 has been the exception. I started using it soon after it was released, and I was okay with all of the changes except one. The look of the message lists has been drastically altered, and I DON’T like it! When I try to search my Inbox for a specific message, it actually hurts my eyes.

Here is what a message list looks like in Outlook 2010:

Example of an Outlook message list from Outlook 2010

This is an example of a message list from Outlook 2013:

Inbox showing message list from Outlook 2013

NOTE: These screenshots may appear to be blurry, because they have been resized to fit this blog. If you would like to see a larger, clearer version of either of these images, simply click on the one you wish to view.

As you can see, in Outlook 2010, the text is darker and cleaner. In the 2013 version, the main text in an unread message is light blue, and the first line of the message is gray. After you read the message, the main text changes to a dark gray. This design scheme may be pretty, and it may match the look and feel of the new interface, but it is definitely not easier to read!

If you are like me and yearn for the days when you could actually see the messages in your Inbox, follow the directions below. While it isn’t possible to make the text look exactly like it did in previous versions, we can change the settings so that it is a little easier on the eyes. Read the rest of “Change Fonts in Outlook 2013″ »

Can’t Uninstall Office 2013

IT Training will be teaching Microsoft Office 2013 workshops this fall, and we are anxious to begin telling the IU community about the new features that are available in this version of the popular suite. If you are planning on taking some of our free workshops or webinars, you might want to download and install the software from IUware. Remember, Indiana University faculty, staff, and students may download most of the software available from IUware for free.

If you decide to download and install Office 2013, I would encourage you to download the 32-bit package, even if you are planning on running it on a 64-bit system. Earlier in the summer I installed the 64-bit suite on a laptop running Windows 7, and I was very unhappy with the results. Every time I tried to use Outlook, Word, or PowerPoint, the application would freeze and/or crash. After discussing this issue with the Support team here at IU, and reading multiple forums and Microsoft Help articles, I uninstalled the 64-bit version and installed the 32-bit version instead. After that, I didn’t have any problems.

I have left out an important part of the story. When I first tried to uninstall Office 2013, I was unable to do so. While in the Control Panel, I selected Microsoft Office 2013, clicked on the Uninstall link at the top of the window, and waited. Nothing happened. I tried again. Nothing happened. I probably even tried a third and fourth time before I realized that this was simply not going to work.

After a little digging, I found the solution on this Microsoft Support page:
http://support.microsoft.com/kb/2739501. I downloaded the Fix it tool that they provided, and then I was able to uninstall Office 2013 from the Control Panel just as I normally would.

Hopefully this article will save you some time if you decide that you want to uninstall the package.

Need a Free Video Conversion Application?

A few weeks ago I was getting ready for a business trip and I knew that I was going to be on a plane for many hours. I wanted to use that time to review some training videos that my department had created with Adobe Connect. The videos were .flv’s and I wanted to convert them so that I could view them on my Kindle and/or Samsung smartphone.

While I could’ve used Adobe Media Encoder had I been working on my own computer, I was working on my son’s computer and he didn’t have a converter installed. Since I didn’t want to buy an application, I did a search for a free video converter. After reading the reviews for Freemake, I decided to give it a try.

After downloading from Freemake’s website, I opened the program for the first time.

Freemake Video Converter User Interface

There was no learning curve at all for this application. You simply open it up and begin using it.  Click on the appropriate blue button from the top menu to begin importing the file you wish to convert, and then when the file shows up in the middle pane, you click on the button at the bottom of the window that lists your desired format or device. An Output parameters dialog box appears, which allows you to change the preset configurations if you wish. If not, you simply click on the Convert button and then sit back and wait.

According to the publisher’s description, you can convert from/to 250+ formats. You can also convert and upload content directly to YouTube or Facebook.

I have used this application several times now, converting videos for use on several different devices. So far I have been very pleased. All of the videos I have converted have been playable and the quality has been adequate for the selected device. The application has never frozen or crashed during the conversion process, and the conversion time was similar to what I have experienced with other, more expensive applications. In my opinion, this is a nice little app that is worth having.

Have you used this application? Do you like it? Do you have other free conversion software that you prefer? If so, leave me a comment below.

 

 

What is Your Favorite Android App?

Several months ago I finally broke down and purchased a smart phone. I was out of town and my GPS stopped working, and I decided to take the plunge. Instead of buying another Garmin, I would buy a smart phone that included a navigation app.

Even though I am usually an “early adopter” and pride myself on keeping up with all the new devices on the market, I had never liked the idea that while you can do so many things on a smart phone, typically the phones are so small that you can’t really see what you are doing. When the sales person showed me the Samsung Galaxy Note II, I knew that this large mobile phone was perfect for me.

I have been using my Samsung now for approximately 3 months and I absolutely love it. I don’t know how I ever got along without it. No, it’s not a trendy iPhone, but the screen is large enough (5.5″) that I can actually read the email in my Inbox. I can follow the directions on my navigation app, read and edit important documents, and I even have enough screen space that I can surf the web and actually SEE what is there.

The Samsung Galaxy Note II is an Android device and so there are multitudes of apps available for use with it. As I mentioned earlier, I love the Navigation app and I use it all the time. The Samsung “Speak your destination” feature is fantastic, and it allows me to press a button, tell my smartphone where I want to go, and immediately see the route on my screen.

Since I don’t have time to explore the many applications that are available for my new phone, I thought it would be fun to put this topic out there so that you, the followers of our blog, could chime in and tell us about your favorite Android apps. Got one that you really like? Let us know. Add your comments below.

Samsung Smart Phone

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